Buying Policies
Payment
Payments are processed securely with encrypted-transfer buttons and Paypal Checkout.
- A Paypal account is not required, and customers without it can purchase items with a credit card.
Shipping
At this time I only offer shipping within the United States.
US Customers
Packages are mailed:
- To the shipping address you provide during checkout.
- Via USPS according to the service, processing time, and cost disclosed in the product page.
- If you’d prefer an expedited or different mail service, please contact me prior to your purchase.
Customers out of the US
There are several reasons why international shipping is risky and very costly for a small seller like me:
- Lost and delayed packages when dealing with the unreliable mailing systems of certain countries.
- Administrative complexity due to numerous and various international laws and regulations on imported commercial products.
- High shipping costs; in some cases even greater than the purchase price for a product.
- Substantial additional charges to the buyer (taxes, VAT, Customs duties, etc) upon receipt of their purchase. Customers are often unaware of these laws and resent sellers for the incurred costs and trouble.
For these reasons I don’t offer international shipping. However, I am open to discuss specific requests: If you are very interested in a product, please use the contact form on the product page to send me a message.
Cancellations
As long as I have not started working on your order or purchased a shipping label, you may cancel your purchase by contacting me.
For some products processing time is very short, so I recommend contacting me within 1-2 hours after placing your order.
Returns
I accept returns (with certain conditions), but would much prefer that we discuss any doubts of concerns you have about a product prior to your purchase.
Conditions
- Request a return by contacting me within 3 days of delivery.
- Only mail items back after I have agreed to accept your return.
- Items must be mailed within 7 days of my acceptance, and arrive in their original condition.
- The buyer is responsible for all shipping costs (at purchase and return); that is, I will refund the purchase price excluding shipping.
- Refunds are issued upon arrival of the returned item in its original condition.
Custom and Personalized Orders
Our communication during the process of developing a custom order is very involved in order to produce an item that fits your specific requests.
There may be times during that process when I give you choices and the freedom to cancel your order. However, once we pass those check points and the item has been developed according to your personal requests and approvals, I reserve the right to deny cancellations and refunds of payments.